Privacy Policy

1. Introduction

SYSZOO Technologies LLP ("we," "our," or "us") operates the S-Invoice mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Business Information: Business name, address, phone number, email, logo, and other business profile details
• Customer Information: Customer names, addresses, contact details, and transaction history
• Product Information: Product names, descriptions, prices, categories, and inventory data
• Invoice Data: Invoice numbers, dates, items, amounts, payment status, and related financial information
• Account Settings: App preferences, PIN settings, and configuration options

2.2 Automatically Collected Information

When you use the App, we may automatically collect certain information:

• Device Information: Unique device identifier, device type, operating system, and app version
• Usage Data: App usage patterns, features accessed, and interaction data
• Error Information: Crash reports and error logs to improve app stability

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the App's functionality
• To process and manage invoices, customers, and products
• To generate PDF invoices and documents
• To sync your data across devices (if you enable cloud sync)
• To provide customer support and respond to your inquiries
• To detect, prevent, and address technical issues
• To comply with legal obligations and enforce our terms
• To send important updates and notifications about the App

4. Data Storage and Security

4.1 Local Storage

Your data is primarily stored locally on your device using SQLite database. This includes all business information, customers, products, invoices, and settings. This data remains on your device and is not transmitted to our servers unless you explicitly enable cloud sync.

4.2 Cloud Storage (Optional)

If you choose to enable cloud sync, your business profile data may be stored securely in Firebase/Firestore. This allows you to access your business profile across devices. Your invoice, customer, and product data remain local unless explicitly exported.

4.3 Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• App PIN protection for device-level security
• Regular security updates and patches

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App (e.g., Firebase for cloud services, analytics providers)
• Advertising: The free version of the App shows ads through Google AdMob, which receives your device's advertising ID and uses it to select ads. See section 7.
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: You can access all your data stored in the App
• Export: You can export your data (invoices, customers, products) in CSV format
• Delete: You can delete individual records, and you can delete your whole account and its cloud data from Account & cloud sync → Delete my account in the App, or from any browser at syszoo.com/delete-account. Uninstalling removes the copy on your device, but not data already synced to the cloud.
• Modify: You can update or correct your information at any time
• Opt-out: You can disable cloud sync and analytics features in app settings
• App PIN: You can enable or disable app-level PIN protection

7. Third-Party Services

The App may use third-party services that have their own privacy policies:

• Firebase: For cloud storage, analytics and crash reporting (Google Privacy Policy applies)
• Google AdMob: For advertising in the free version of the App. AdMob receives your device's advertising ID and ad interactions, and uses them to show personalised ads. You can reset or delete this identifier in your device settings under Settings → Google → Ads, which stops ads being personalised to you. The App itself is fully usable either way.
• Google Play Services: For app distribution and updates
• Device Storage: For local file storage and PDF generation

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

8. Permissions

The App may request the following permissions:

• Storage: To save invoices, PDFs, and exported data files
• Camera: To capture photos for business logo, signature, or seal (optional)
• Photo Library: To select images for business logo, signature, or seal (uses Android Photo Picker on Android 13+)
• Internet: For cloud sync, app updates, and analytics (if enabled)

All permissions are used solely for the stated purposes and are not shared with third parties except as described in this Privacy Policy.

9. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Data Retention

We retain your information for as long as necessary to provide the App's services and fulfill the purposes described in this Privacy Policy.

When you ask us to delete your account, your public business page is removed immediately and everything else is permanently deleted 30 days later. Until that date you can cancel the deletion and get everything back; after it, the data cannot be recovered. We keep records of payments you have made to us for as long as accounting and tax law requires — these contain the transaction, not your business data.

Deleting the App from your device removes the copy stored on it. If you enabled cloud sync, the cloud copy remains until you delete your account as described in section 6.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR) - for EU users
• California Consumer Privacy Act (CCPA) - for California users
• Google Play Store Privacy Policy requirements
• Android App Privacy and Security best practices